K3 Dataswitch - Network Maintenance affected Dataswitch application – Incident details

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Network Maintenance affected Dataswitch application

Resolved
Major outage
Started almost 3 years agoLasted 38 minutes

Affected

Infrastructure

Major outage from 11:02 PM to 11:40 PM

Authentication

Major outage from 11:02 PM to 11:40 PM

Power Assets

Major outage from 11:02 PM to 11:40 PM

API

Major outage from 11:02 PM to 11:40 PM

Conditional

Major outage from 11:02 PM to 11:40 PM

Email

Major outage from 11:02 PM to 11:40 PM

Updates
  • Resolved
    Resolved

    All application flows are now running.

  • Monitoring
    Monitoring

    Network connectivity restored after 2 minutes.

  • Investigating
    Investigating

    The Emergency maintenance that was carried out by one of our comms providers caused a brief outage on access to the Manchester Datacenter. This prompted an automatic failover of the SQL Services. The SQL failover completed as expected, however there was a disruption to service as some flows within the Dataswitch app failed to execute.